Regional Manager, QA

Position Responsibilities

• Develop and maintain supplier qualification criteria tailored to multiple categories products(food,drink ingredients, distribution, packaging and lifestyle)
• Lead supplier risk assessment, technical review and onboarding decision - making cross markets.
• Align COE and operating markets / business units to prioritize sourcing readiness for newmarketentries.

• Plan, conduct and oversee supplier audits and remote assessment.
• Develop and optimize supplier management framework, standardize audit tools, rating scales and CAPA frameworks across regions.
• Lead high-risk supplier investigation and ensure timely closure of non-conformances.

• Define and manager Supplier Performance Scorecard including audit performance, CARclosurerate, incident rate trends and responsiveness.
• Implement and monitor supplier performance tiering to classify supplier criticality and maturity.
• Review quarterly dashboards and lead cross-functional performance reviews, use analyticstoinform strategic sourcing decisions and highlight quality improvement opportunities.

• Act as QA incident commander for major supplier-related food safety issues.
• Lead cross-functional root cause investigations, recovery planning, and reporting.
• Engage BU, Regulatory, and Management for high-risk incident debriefs

• Oversee cross market retail QA performance including food safety, hygiene, barista practices and compliance with ZUS Retail standards
• Lead continonus improvement inittiatives in retail QA, embedding best practice into outlet operations
• Partner with cross market QA to design and roll out QA projects, trainings and frame work to drive customer experience and regulatory compliances.

• Ensure supplier technical documentation meets internal and regulatory standards.
• Facilitate alignment between COE (regional) technical requirements and local BU needs.
• Manage change control process affecting product specifications, deployment or packaging.

• Supervise and mentor QA team member across levels
• Build supplier QA capabilities via internal and external training programmes.
• Act as technical point of contact to cross functional team members including procurement, supply chain, product innovation and retail operation.

• Champion QA digitalization projects - supplier performance scoreboard, product safetyreview dashboard, audit trackers.
• Support integration of quality system across expanding regional operations.
• Lead strategic sourcing QA readiness for new countries or key focus.

• At least Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.
• Strong formal background or training in technical areas relevant to FSMS standards (HACCP/ GFSI) and supplier compliance systems.
• Minimum 5 years of experience in Supplier QA, or Quality Compliance roles, with at least 3 years of leadership capacity, in the F&B Retail, FMCG or Quick Restaurant Services line.
• Experience managing cross-border QA frameworks or regional supplier networks.
• Good knowledge of supplier management, negotiation, audit performance communicationandincident debrief.
• Proven project management and stakeholder leadership across business units.
• Data driven mindset, experience with dashboard, audit tools and quality analytics.
• Agile and pragmatic; comfortable with fast-paced environments and shifting sourcing landscapes
• Proactive, structured and adaptable to cross-cultural work settings
• Strong communicator and problem solver, with regional stakeholder engagement capability
• Committed to quality integrity, detail-orientated, and organized in multitasking
• Able to articulate new information quickly and react positively to new and challenging opportunities.
• Possess own transport and wiling to travel.

a Necessity, not a Luxury