Customer Service Executive

Job Description:

The Student Support Advisor acts as the first point of contact for students, parents, and visitors at the academy. This role combines reception duties, administrative support, and student care responsibilities to ensure smooth daily operations and a positive learning environment.

Great Opportunity for Fresh Graduates:

This position is ideal for fresh graduates who want to build a strong foundation in administration, education, and customer service. With structured training, clear guidance, and supportive colleagues, you will gain valuable work experience and transferable skills that can accelerate your career growth in the education industry.

Job Requirements:

• Minimum SPM or Diploma Certificate in Administration, Education, Business, or related field.
• Good communication skills in English (Mandarin/BM is an advantage).
• Pleasant personality with strong interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Proficient in Microsoft Office / Google Workspace.
• Able to work under pressure and handle student/parent inquiries with patience.
• Prior experience in customer service, or administration is an advantage.

Job Roles & Responsibilities:

• Greet students, parents, and visitors professionally.
• Answer phone calls, messages, and emails promptly.
• Manage inquiries and direct them to the appropriate staff/department.

• Assist students with registration, attendance, and class schedules.
• Handle student requests, complaints, or feedback with care and escalate when needed.
• Provide guidance on academy policies, procedures, and student services.

• Maintain student records, databases, and files.
• Support consultants in preparing enrollment documents, receipts, and reports.
• Ensure reception and common areas are organized and presentable.

• Coordinate with teachers and consultants regarding classroom arrangements and student updates.
• Assist in organizing events, orientation sessions, or student activities.
• Ensure smooth daily operations and report any issues to the supervisor.

Benefits of this Position:

• EPF, SOCSO & Insurance Coverage – full statutory contributions and health protection.
• Friendly & Healthy Working Environment – supportive colleagues and positive culture.
• Clear Career Path – opportunities to grow in a fast-growing education company.
• Training & Development – on-the-job learning, workshops, and career advancement.
• Performance Incentives – recognition and rewards based on achievements