Customer Service Executive (Cantonese Speaking)

apartmentPacific Enterprise Solutions Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 

Spoken Cantonese is a MUST

  • Proficiency in written and spoken Cantonese, Mandarin and English
  • Minimum SPM or diploma
  • At least 1-3 years of customer service experience is preferred
  • Able to work independently
  • Good attitude and team spirit
  • Respond to customers and partners about: Queries and logistic arrangement, pricing, feedback and complaints via phone and online platforms.
  • Maintain comprehensive knowledge of the company’s services to effectively assist customers and provide accurate information.
  • Be flexible and adaptable to changing customer needs, company policies, and technological advancements in the customer service field.
  • Gather customer feedback regarding products, services, and overall experience to provide insights for improving company offerings.
  • Salary up to RM4,500 (including allowances)
  • Not required to sell
  • EPF, SOCSO and EIS provided
  • 12 days of Annual Leave, 14 days of medical leave
  • Medical Claims
  • 5 working days
  • 9 hours work daily with 1 hour meal break
  • On Job training
  • Shift based work schedule (rotational basis)
  • Working for a listed HK logistics company
  • Office Location: Megan Avenue 2
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