Customer Service Executive
Bacteria Free Water Engineering (M) Sdn. Bhd. Subang Jaya Full-time
Diploma/Degree in Business Administration or related field.
- 1–2 years’ experience in customer service, sales support, or sales coordination.
- Strong business acumen, self-motivated, and result-oriented.
- Good communication skills in English and Bahasa Malaysia.
- Proficient in MS Office (Excel & Word).
- Excellent interpersonal skills, proactive, and a team player.
- Organized, detail-oriented, and able to multi-task.
- Able to thrive in a fast-paced environment.
(Fresh graduates with strong communication skills are also encouraged to apply!)
We are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries,providing solutions, and ensuring a positive customer experience.If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you!
What You’ll Do- Handle inbound calls related to Water Filter customer complaints.
- Manage customer inquiries and responses via Live Chat.
- Conduct outbound calls to perform customer satisfaction checks.
- Follow up with customers to ensure their issues are resolved and they remain satisfied.
- Actively listen to customers’ needs, provide solutions, or escalate to the relevant department when necessary.
- Maintain strong product knowledge to address inquiries effectively.
- Work closely with team members and other departments to improve the overall customer experience.
- Assist with other ad-hoc tasks when required.
Why Join Us?
At BACFREE, we don’t just offer a job – we offer a career journey with growth, recognition, and rewards.
Financial Rewards:
- Competitive salary with attractive commission scheme
- Annual performance bonus & salary increment
- Staff purchase discounts
Wellbeing & Care:
- PA Insurance, medical, dental & spectacles coverage
Work-Life Balance:
- Annual leave, marriage leave, maternity/paternity leave, natural disaster leave
Recognition & Perks:
- Marriage & baby gifts
- Monthly Star Employee Award
- Sports Club activities
- Continuous training & career development opportunities
How to Apply
If you’re passionate about customer service and want to grow with us, apply online with your:
- Detailed resume
- Contact number
- Current & expected salary
- Recent passport-sized photograph
Join us and be part of our big family where your contributions matter!
(Only shortlisted candidates will be notified.)
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