Internship Customer Service Executive & Merchant Support
Souqa Fintech Sdn Bhd Kuala Lumpur Internship
Permanant position
- Assist in calling up customers for service / sales interactions;
- Conduct outbound calls to prospective clients to promote and sell products/services.
- Understand customer needs and offer suitable products/services to meet their requirements.
- Handle customer inquiries and objections professionally and confidently.
- To handling incoming calls, dealing with email inquiries and customer service.
- Handling of any ad hoc task as necessary.
- Backend support for operation team such as all related application submission, delivery time etc. Make sure all operation task in smoothly.
- To assist the management team to ensure effective and efficient operations.
- Maintain a deep understanding of products or services to provide accurate information and support.
- Document customer interactions and feedback accurately in the system.
- Collaborate with other departments to resolve customer issues.
- Monitor and follow up on customer orders, deliveries, and after-sales support.
- Assist in preparing customer service reports and suggesting process improvements.
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Candidate must possess at least a higher secondary and fresh graduate are encourage to apply.
- Fresh graduates encourage to apply and with experience at least 1 year
- Good interpersonal skills, confident and multitasking.
- Proficient in both written and spoken in English will be added advantage.
- Proficiency in Microsoft Office (Words, Excel, PowerPoint).
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