Customer Service (Mandarin)

• Fresh graduates and interns with SPM or equivalent qualifications are welcome to apply.
• Prior experience in customer service or sales is an added advantage.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations and multitask.
• Strong attention to detail and good organizational skills.
• Positive attitude with a collaborative, team-player mindset.

Be Part of a High-Energy, Sales-Driven Customer Service Team

Join our fast-growing team and be part of an exciting journey in the healthcare and beauty industry.

Your Role & Responsibilities:

• Engage customers via phone, email, chat, and social media to drive conversions and maximize sales opportunities.
• Convert inquiries into sales through persuasive communication and expert product recommendations.
• Upsell and cross-sell by recommending the right products based on customer needs.
• Follow up with potential leads to ensure successful purchases and repeat business.
• Handle order tracking, delivery updates, and return requests—always with a focus on turning issues into additional sales opportunities.
• Resolve post-purchase concerns efficiently, ensuring customer satisfaction while maintaining revenue goals.
• Maintain detailed records of customer interactions in our CRM system for future sales opportunities.
• Collaborate with marketing team to optimize promotions and maximize revenue.
• Continuously improve sales techniques through training and performance coaching.

• Training Provided
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Annual Leave