Due Diligence Analyst (Global Customer Service) - George Town

A leading global post-trade solutions provider is seeking a Due Diligence Analyst to join their Global Customer Response Team in Penang. This is an exceptional opportunity for you to play a pivotal role in supporting the organisation’s commitment to excellence in customer service, compliance, and operational efficiency.

You will benefit from flexible working opportunities, ongoing training, and the chance to develop your expertise within a globally respected business that values continuous improvement and professional growth.

• Join a globally recognised FinTech leader, offering you exposure to complex financial products and international markets while working alongside industry experts.
• Enjoy flexible working opportunities and access to comprehensive training programmes designed to support your professional development and help you stay ahead in your field.
• Be part of a supportive team culture that values knowledge sharing, process improvement, and collaboration across multiple departments and stakeholder groups.

What you'll do:

You will also contribute to broader third-party risk management initiatives as needed, making your contribution integral not only to customer satisfaction but also organisational compliance.

• Assist in the creation and maintenance of a centralised library of responses using internal tools, ensuring information is accurate and easily accessible for future reference.
• Collaborate closely with subject matter experts across various departments to gather data required for completing customer due diligence requests and questionnaires.
• Ensure all responses provided to customers are timely, precise, and fully compliant with company standards by performing thorough quality checks on both draft and final documents.
• Gather up-to-date information on policies, products, services, and maintain an organised repository for use by the team and stakeholders.
• Facilitate calls with customers and relevant subject matter experts as needed to resolve outstanding information requirements efficiently and professionally.
• Escalate issues promptly to management or other stakeholders when necessary to ensure swift resolution of complex or sensitive matters.
• Provide detailed metrics reporting by tracking the volume and type of requests received, identifying information gaps, and measuring the effectiveness of team processes.
• Continuously identify areas for process improvement to increase efficiency within the team’s operations while maintaining high standards of accuracy.
• Manage and prioritise multiple responsibilities and deadlines simultaneously, keeping comprehensive records of responses, disclosures, and associated metrics for audit purposes.
• Respond effectively to ad-hoc customer inquiries while assisting with additional third-party risk management activities as required.

What you bring:

Above all else, your reliability under pressure makes you an invaluable asset who can be trusted with sensitive information.

• 3-6 years of relevant experience in vendor or customer due diligence within financial services or related industries is essential for this position.
• A solid understanding of global financial markets and products enables you to contextualise customer requests accurately.
• Demonstrated strength in customer relationship management ensures effective communication with both clients and internal stakeholders at all levels.
• Proven ability to manage work within a matrixed environment allows you to collaborate seamlessly across departments.
• Excellent verbal and written communication skills are crucial for preparing clear documentation and engaging confidently with diverse audiences.
• High level of organisation paired with strong attention to detail supports your ability to maintain comprehensive records under tight deadlines.
• A mindset focused on continuous improvement helps you proactively identify ways to enhance existing processes for greater efficiency.
• Knowledge of third-party risk management concepts—including familiarity with due diligence questionnaires (DDQs) and control areas—is highly desirable.
• Self-starter attitude enables you to work independently with minimal supervision while remaining accountable for deliverables.
• Advanced proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint, Project) is required; experience with ServiceNow, SharePoint, Visio, Jira or TPRM support tools such as Loopio or Panarays is advantageous.
• Working knowledge of industry information security standards (NIST assessments, ISO audits/certifications, SOC audits) would be considered a plus.

What sets this company apart:

Employees benefit from flexible working arrangements designed around work-life balance as well as robust training opportunities that encourage ongoing professional development. The company’s commitment to continuous improvement ensures that every team member has the chance to contribute ideas that shape future processes—making it an ideal environment for those who value collaboration, learning, and personal growth within a truly global context.

What's next:

If you are ready to take the next step in your career by joining a supportive team where your expertise will make a real impact on global operations—this is your opportunity!

Apply today by clicking on the link provided—your journey towards becoming an integral part of this respected organisation starts here.

Do note that we will only be in touch if your application is shortlisted.

Licence Number : JTKSM 423C