Customer Support Executive for Japanese Speaker New - Kulim

A Japanese manufacturer in Kulim is looking for a customer support.

The position is a fixed-term contract for a period of two years.

Job Summary: The key role of this position is to be responsible for administration support for the new Customer Support Center.

• Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.
• Collaborate and communicate effectively with sales, engineering team, field support and inter-company personnel.
• Liaise with local and overseas customers / suppliers.
• Handle sales inquiries, prepare quotations and purchase orders for customers.
• Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.
• Monitor and follow-up closely on progress of orders and ensure timely delivery.
• Update ERP system.
• Support on making appointments and travel arrangements.

• Japanese speaker
• Candidate must possess a Degree in Business Administration, Sales or other fields.
• At least 2 year of similar working experience in the related field.
• Knowledge of Marketing, Engineering or Logistics will be an added advantage.
• Computer literate (MS Excel, MS Word ect).
• Possess own transport with valid driving license.
• Good interpersonal and communication skills.