Customer Service Executive
Malaysian Hoya Lens Sdn Bhd Kuala Lumpur Full-time
Minimum Certificate/Diploma/Degree
- A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
- Fluency in Bahasa Malaysia and English is required. Proficiency in Mandarin will be added advantage.
- Computer literate
- Skills & Knowledge required:
- Customer-service oriented and able to maintain good customer relationship
- A good telephone etiquette
- Accuracy and attention to details
- Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services which is improved and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Processing orders, forms, applications, and requests
- Accurate data entry
- Communicating and coordinating with colleagues as necessary
- Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
- To carry out other responsibilities that may be assigned by the Management
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Overtime Pay
- Company Trip
- Annual Leave
- Medical and Hospitalisation Leave
Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur
A Customer Service Executive is responsible for handling customer inquiries and ensuring a positive service experience. This role involves responding to questions via phone, email, or chat, providing accurate information, and resolving complaints...
WCH SAFETY TRADINGKuala Lumpur
Customer Service Executive (Malaysia)
Stable Income | Flexible Work | Growth Opportunity
Are you someone who enjoys communicating with people and solving problems?
We are a fast-growing regional company expanding our operations in Malaysia...
Meta Origin Sdn. Bhd.Kuala Lumpur
Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when...