Customer Service Representative
Wise Carry Haulage Sdn. Bhd. Klang Full-time
Handle customer inquiries via phone, email, and in-person, providing accurate and timely information about our transportation and logistics services.
- Assist customers with booking, tracking, and resolving issues related to their shipments, ensuring a high level of customer satisfaction.
- Maintain detailed and organized customer records, updating information as needed in the company's system.
- Collaborate with internal teams, including dispatch and operations, to ensure smooth and efficient delivery of services.
- Process customer feedback and complaints, escalating complex issues to the appropriate department for resolution.
- Adhere to company policies and procedures while demonstrating excellent customer service and communication skills.
- Utilize basic computer skills to navigate company software, manage data, and generate simple reports.
- Work effectively as part of a team, supporting colleagues and contributing to a positive work environment.
- Demonstrate proficiency in both English and Bahasa Malaysia to effectively communicate with a diverse customer base.
- Possess willingness to learn and grow within the transportation and logistics industry.
- Respond to customer inquiries via phone, email, and in-person, providing accurate information about services, pricing, and delivery schedules.
- Process customer orders, ensuring all details are captured correctly and entered into the company's system.
- Track shipments and provide updates to customers on the status of their deliveries, proactively addressing any potential delays or issues.
- Handle customer complaints and issues with professionalism and empathy, working towards satisfactory resolutions.
- Maintain customer records by updating account information and logging all interactions.
- Collaborate with other departments, such as dispatch and operations, to ensure smooth service delivery and customer satisfaction.
- Assist in generating reports on customer service performance and feedback.
- Adhere to company policies and procedures while providing excellent customer support.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
- Bereavement Leave
- Company Trip
- Free Laptop/Phone for Work
Vanzo Asia Sdn BhdShah Alam, 11 km from Klang
Requirements
• Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
• 1–2 years of experience in customer service, preferably in eCommerce or online retail.
• Familiarity...
Agensi Pekerjaan JobScoper Sdn BhdKuala Lumpur, 30 km from Klang
Minimum SPM, Diploma, or Degree in any field
• Proficient in Mandarin and English (spoken and written)
• Previous experience in customer service or BPO/call center environment is an advantage
• Strong communication and interpersonal skills...
Agensi Pekerjaan Talentconsult Sdn BhdKuala Lumpur, 30 km from Klang
About Us：
We’re hiring Mandarin Customer Service Specialists. Handle customer inquiries and resolve issues via phone and system support.
If you have strong communication skills, a service mindset, and customer service experience, join us to grow...