Mandarin Speaker - Customer Service Representative

apartmentAgensi Pekerjaan JobScoper Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 
Minimum SPM, Diploma, or Degree in any field
  • Proficient in Mandarin and English (spoken and written)
  • Previous experience in customer service or BPO/call center environment is an advantage
  • Strong communication and interpersonal skills
  • Customer-oriented with a positive and professional attitude
  • Good problem-solving and multitasking abilities
  • Willing to work on rotational shifts, including weekends and public holidays
  • Handle inbound and/or outbound calls, live chats, and emails from Mandarin-speaking customers
  • Provide accurate information regarding products, services, billing, or technical support
  • Assist customers by resolving inquiries, complaints, and issues in a timely manner
  • Ensure high levels of customer satisfaction through professional and courteous service
  • Escalate complex cases to the relevant departments when necessary
  • Maintain proper documentation of customer interactions in the system (CRM)
  • Follow company SOPs, scripts, and compliance guidelines
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • Training Provided
  • Allowance Provided
  • 5 Working Days
  • Flexible Working Hours
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