Mandarin Speaker - Customer Service Representative
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Minimum SPM, Diploma, or Degree in any field
- Proficient in Mandarin and English (spoken and written)
- Previous experience in customer service or BPO/call center environment is an advantage
- Strong communication and interpersonal skills
- Customer-oriented with a positive and professional attitude
- Good problem-solving and multitasking abilities
- Willing to work on rotational shifts, including weekends and public holidays
- Handle inbound and/or outbound calls, live chats, and emails from Mandarin-speaking customers
- Provide accurate information regarding products, services, billing, or technical support
- Assist customers by resolving inquiries, complaints, and issues in a timely manner
- Ensure high levels of customer satisfaction through professional and courteous service
- Escalate complex cases to the relevant departments when necessary
- Maintain proper documentation of customer interactions in the system (CRM)
- Follow company SOPs, scripts, and compliance guidelines
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- Training Provided
- Allowance Provided
- 5 Working Days
- Flexible Working Hours
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About Us：
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