Customer Service Representative Mandarin Speaker
Vanzo Asia Sdn Bhd Shah Alam Full-time
Requirements
- Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
- 1–2 years of experience in customer service, preferably in eCommerce or online retail.
- Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
- Basic understanding of system integration (ERP/OMS/CRM) is preferred.
- Excellent written and verbal communication skills in English, Mandarin, and Malay.
- Strong problem-solving abilities and attention to detail.
- Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
- Team-oriented with a passion for delivering outstanding customer experiences.
- Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
- Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
- Ensure accurate order processing, fulfillment, and post-sales support.
- Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
- Support the coordination between the customer service team and warehouse, logistics, and inventory teams.
- Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
- Identify and escalate technical or data issues related to platform integration.
- Coordinate with IT or tech vendors to ensure smooth communication between systems.
- Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
- EPF, Socso & EIS
- Annual Leave
- Birthday Leave
- Medical Claim
- Bonus
- Company Trip
- Birthday Ang Pao
- Dental Claim
- Spectacle Claim
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
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About Us：
We’re hiring Mandarin Customer Service Specialists. Handle customer inquiries and resolve issues via phone and system support.
If you have strong communication skills, a service mindset, and customer service experience, join us to grow...
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