IT Support Helpdesk Specialist
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
What We’re Looking For:
- Hands-on experience with Microsoft 365, SharePoint, SCCM, Intune, AD, Exchange.
- Knowledge of license management, user objects, and mail flow troubleshooting.
- Cloud implementation & management experience.
- Strong Mandarin & English communication (written & verbal).
- Problem-solving mindset & ability to work under pressure.
- Passion for cutting-edge tech & customer success.
- Preferred Certifications - MCP, MCSE, MCSD, CCNA, or related certs.
Salary: RM4,000 – RM8,000 (Based on experience) + KPI Bonus
Location: NU Sentral, Kuala Lumpur (Onsite)
Working Hours: 9AM – 6PM (Mon – Fri)
Focus Market: Taiwan & China (Mandarin proficiency preferred)
About the Role:
- Join a dynamic team as a Frontline Technical Support Engineer where you’ll ensure top-tier customer satisfaction by resolving technical issues efficiently.
- You’ll troubleshoot, collaborate with experts, and drive solutions for enterprise customers.
Key Responsibilities:
- Provide high-quality technical support via phone, email, and web for Microsoft 365 (Teams, OneDrive, SharePoint, Intune, SCCM).
- Troubleshoot mail flow, Active Directory, Exchange, and cloud environments.
- Manage customer relationships & escalate critical issues when needed.
- Document solutions & share knowledge with the team.
- Follow ITIL/service management best practices.
KPI bonus is available
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