IT Support (Software)
Z Talent Solutions Sdn Bhd Shah Alam Full-time
Possess at least a diploma in IT, Computer Science, or related fields, or equivalent experience.
- Preferably 1 year of experience in helpdesk or similar fields.
- Experience with NoSQL database technologies (e.g., Apache Cassandra).
- Proficiency with relational (SQL) databases such as SQL Server, Oracle, MySQL, PostgreSQL, MS SQL, etc.
- Programming experience with one or more of the following: C#, C++, Java, JavaScript, Python, Scala, or Node.js.
- Exposure to cloud computing technologies, including public cloud (Azure, AWS, Google Cloud, Ali Cloud) or private cloud (OpenStack).
- Customer Support & Communication: Professionally handle customer interactions via live chat, email, or phone, addressing inquiries and technical concerns with clarity, empathy, and efficiency. Build rapport with users by providing prompt, friendly, and solution-oriented responses.
- Issue Diagnosis & Resolution: Analyze customer-reported problems, identify underlying causes, and apply appropriate troubleshooting steps. Resolve technical issues independently where possible and escalate more complex cases to relevant internal teams for further action.
- Product Knowledge & Customization: Apply strong understanding of the company’s products and services to recommend solutions. Customize systems based on customer requirements, ensuring configurations meet specific operational or technical needs.
- System Maintenance & Support: Provide ongoing technical support and ensure system reliability for customers. Perform regular checks, updates, or adjustments to maintain service performance, and assist with implementation of new features or updates when necessary.
- Cross-Team Collaboration & Escalation: Work closely with internal departments (e.g., development, product, network) to resolve issues, share feedback, and ensure smooth resolution of escalated cases. Act as a liaison between the customer and back-end technical support teams.
- Reporting & Process Contribution: Maintain accurate records of support cases, actions taken, and resolutions. Submit regular reports and logs that meet company standards and participate in projects or initiatives aimed at improving customer service processes or technical support operations.
- Report directly to the COO
- EPF/SOCSO/SIP
- Annual Leave
- Medical Leave
- Outpatient Claim (RM800 per year)
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Working Hours: 9AM – 6PM (Mon – Fri)
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• Fresh graduate or equivalent 1-2 years of working experience.
• Proven experience in an IT Support role or similar position.
• Strong knowledge...