Customer Service Representative
Genpact Malaysia Kuala Lumpur Part-time
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers.
- Maintain the company’s site quality by enforcing the company’s Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- Investigate suspicious buyer activity and behavior that could pose a risk to the company, our customers, or merchants.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
- Maintain the company’s site quality by enforcing the company’s Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays
Kuala Lumpur
metrics.
• Contribute to enhancing customer satisfaction through consistent and reliable service.
• Follow all relevant organizational policies and procedures.
• Demonstrate key values such as teamwork, integrity, and accountability.
• Stay updated...
Mindpec Solutions Sdn BhdKuala Lumpur
Job Title: Customer Service Representative – Traditional Mandarin Speaker (Local Malaysian)
Location: permanent WFH
Joining Date: 16 June 2025
Job Overview:
We are hiring a dedicated and professional Customer Service Representative who...
Caymex Industrial Solution Sdn BhdAmpang Jaya, 8 km from Kuala Lumpur
situations.
7. Attention to Detail: Meticulous attention to detail, especially when handling orders, customer data, and sales documentation.
We are seeking an organized, customer-oriented Sales Administrator cum Customer Service Representative to join our...