Customer Service - Permanent Work From Home
Location: permanent WFH
Joining Date: 16 June 2025
Job Overview:
We are hiring a dedicated and professional Customer Service Representative who is a Local Malaysian with strong proficiency in Traditional Mandarin to support our Taiwan market. This role requires experience in customer service and the ability to handle communication across multiple channels.
Key Responsibilities:
Provide excellent customer service through Live Chat, Outbound Calls, and Email.
Support customers from the Taiwan (TW) market, requiring strong command of Traditional Mandarin.
address and resolve customer inquiries in a timely and efficient manner.
Maintain accurate records of customer interactions.
Collaborate with team members to ensure smooth operations.
Working Hours:
7:00 AM – 4:00 PM, Monday to Sunday (5 days working 2 days rotational off)
Requirements:
Malaysian citizen, fluent in Traditional Mandarin (spoken and written).
Minimum 1 year of customer service experience (BPO experience is not mandatory).
Diploma and above in any field. Candidates with SPM and relevant BPO experience will also be considered.
Strong communication and interpersonal skills.
Able to work in a fast-paced and customer-focused environment.
Remuneration Package:
Basic Salary: RM 3,600/monthLanguage Allowance: RM 500/month
KPI Incentive: RM 500/month
Key Responsibilities:
Provide excellent customer service through Live Chat, Outbound Calls, and Email.
Support customers from the Taiwan (TW) market, requiring strong command of Traditional Mandarin.
address and resolve customer inquiries in a timely and efficient manner.
Maintain accurate records of customer interactions.
Collaborate with team members to ensure smooth operations.- Medical Insurance
- performance Bonus
- Allowance proviede
- Traning provieded