Customer service representative (chinese speaking) - Kuala Lumpur

• Lead and coordinate small teams on routine technical assignments, following established procedures and quality standards.
• Document completed work accurately to comply with internal and client requirements.
• Escalate technical issues appropriately and follow through to ensure timely resolution.
• Analyze and resolve escalations effectively to maintain service excellence.
• Provide responsive and professional support to both internal teams and external clients.
• Adapt quickly to shifting team dynamics and changing priorities.
• Take initiative in identifying learning opportunities and skill development in alignment with business goals.
• Serve as a role model in both technical capabilities and professional behavior.
• Comply with all information security protocols and report incidents as needed.
• Support the achievement of SLA targets and operational performance metrics.
• Contribute to enhancing customer satisfaction through consistent and reliable service.
• Follow all relevant organizational policies and procedures.
• Demonstrate key values such as teamwork, integrity, and accountability.
• Stay updated with the latest technologies and industry best practices relevant to the role.
• Maintain and renew necessary professional certifications as required.

• skills

• qualifications

SPM with customer service experience welcome to apply.

Fresh graduates are encouraged to apply.

• education

Secondary School/High School

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