Ampang Jaya - Sales Administrator Cum Customer Service Representative

1. Experience: Experienced in sales administration, customer service, or a similar role.
2. Communication Skills: Strong verbal and written communication skills. Ability to communicate effectively with customers and internal teams.
3. Customer-Centric: A genuine desire to provide exceptional customer service and resolve issues efficiently.
4. Organizational Skills: Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
5. Software Proficiency: Experience with CRM systems (e.g. Autocount Accounting), Microsoft Office Suite (Excel, Word, PowerPoint), and order management system.
6. Problem-Solving: Strong problem-solving abilities and the capacity to think critically in challenging customer service situations.
7. Attention to Detail: Meticulous attention to detail, especially when handling orders, customer data, and sales documentation.

You will be the main point of contact for customers, ensuring smooth order processing, managing inquiries, and supporting the sales team to meet company goals.

1. Order Processing: Receive and process customer orders, ensuring timely and accurate entry into the system. Coordinate order fulfillment and track delivery status.
2. Sales Documentation: Prepare and maintain sales quotations, invoices, and contracts. Ensure all paperwork is accurate and up to date.
3. Sales Reporting: Generate and maintain sales reports, including tracking sales performance, customer orders, and inventory levels.
4. CRM Management: Maintain the CRM system with accurate customer information and sales data, ensuring the team has real-time access to information.
5. Cross-functional Coordination: Work with internal and external departments, to ensure smooth order processing and delivery as well as timely responses to customer enquiries.
6. Customer Inquiries: Handle incoming customer inquiries regarding products, services, and order status. Provide clear, accurate, and timely information.
7. Issue Resolution: Address customer complaints or concerns and provide solutions to resolve issues promptly, ensuring customer satisfaction.
8. Product Knowledge: Be well-versed in the company’s products and services to offer customers accurate information and recommendations.
9. Returns and Exchanges: Manage product returns and exchanges, following company policies to ensure customer satisfaction while maintaining operational efficiency.
10. Sales Team Assistance: Provide administrative support to the sales team by handling routine tasks, scheduling meetings, and preparing sales materials.
11. Customer Feedback: Collect customer feedback on products and services to help improve offerings and overall customer experience.
12. Follow-Up: Proactively follow up with customers to ensure satisfaction, resolve outstanding issues, and maintain positive relationships.

• Annual Leave
• EPF, SOCSO & EIS Contributions
• Public Holidays
• Medical , Dental Coverage
• Group Insurance -Group Personal Accident , Group Medical