Customer Service- Mandarin
Agensi Pekerjaan Mango Global Technologies Sdn Bhd Kuala Lumpur Full-time
Role: Customer Service Support (Mandarin)
Work Timings: Day shift
Work Timings: Day shift
- SPM or any secondary school education qualification is acceptable.
- Fresh graduates are encouraged to apply.
- Experienced people with Customer Service are always welcome to apply.
- Able to read, write, and speak fluently and spontaneously in Chinese and English.
- Able to work in KL Sentral office or Sunway Visio tower office.
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
- Higher Salary even for Freshers.
- Medical Insurance, EPF/Sosco will be provided.
- 19 days AL and 14 days
- Attractive performance-driven rewards by meeting KPIs.
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Permanant position
• Assist in calling up customers for service / sales interactions;
• Conduct outbound calls to prospective clients to promote and sell products/services.
• Understand customer needs and offer suitable products/services...
Agensi Pekerjaan JobScoper Sdn BhdKuala Lumpur
Minimum 1 year experience as TL in customer service sector.
• Fluent in Mandarin and English (written & spoken).
• Strong leadership, communication, and people management skills.
• Ability to work in a fast-paced environment and handle escalations...
Delitea Sdn BhdKuala Lumpur
field
• At least 2 years of working experience in customer service or telemarketing
• Basic computer skills (Google Drive, Microsoft Office, Email)
• Good at building and maintaining customer relationships
• Handle customer inquiries via WhatsApp, phone...