[ref. i4490320] Team Lead Customer Service (Mandarin Speaker)
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Minimum 1 year experience as TL in customer service sector.
- Fluent in Mandarin and English (written & spoken).
- Strong leadership, communication, and people management skills.
- Ability to work in a fast-paced environment and handle escalations.
- Willing to work 24/7 rotational shift.
- Lead, coach, and motivate a team of customer service representatives.
- Monitor performance, provide feedback, and drive continuous improvement.
- Handle escalated customer issues with professionalism and efficiency.
- Ensure service quality and compliance with company standards.
- Prepare performance reports and support operational planning.
- Training provided
- Allowance provided
- Annual leave and sick leave
- EPS & SOCSO
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Candidates must possess at least SPM
• Experience/knowledge in customer service
• Fluent in Mandarin and English
• Fresh graduates are encouraged to apply.
• Experience in Customer service is a plus.
• Eager to learn and with a desire to get...
Agensi Pekerjaan JobScoper Sdn BhdKuala Lumpur
Proven experience (2–3 years) in customer service or contact center team leadership.
• Strong proficiency in English (spoken and written).
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational skills...
SG Global Support Services Sdn. Bhd.Kuala Lumpur
JOB PURPOSE
• To manage inbound calls and outbound calls by providing optimum service to customers.
• To resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• To maintain and ensure customers’ records...