Customer Support Executive
Lifework HR Services Sdn Bhd Petaling Jaya
Qualifications & Requirements
- Fresh graduate is encouraged to apply and/or SPM, Diploma, Degree in any discipline.
- At least one (1) year working experience in contact center or customer support related field.
- Proficient in relevant computer applications like MS Office.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays – Taiwan Public Holiday
- MUST be able to speak & understand Mandarin (Traditional Mandarin)
- Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the company as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with company’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with company’s policies
- Opportunities for promotion
- Professional development
- Allowance Provided
- Training Provided
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Medical Insurance
- 5 Working Days
- Work from Home
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