Customer Service Executive

Requirements:

• Min diploma holder in any fields
• At least 2 years working experience in customer service and communication roles in a fast-paced environment
• Excellent written and verbal communication skills
• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

Customer Service:

• Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.
• Answer enquiries and provide information pertaining to queries, complaints and feedback
• Schedule appointments for customers who inquire.
• Handle customer complaints and ensure timely resolution within required guidelines.
• Ensure optimal level of customer satisfaction at all times
• Escalate and work with various team for complicated issues, and ensure issues are resolved properly
• Provide ideas to improve customer experience
• Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.
• Daily report to be submitted and tally daily

Ecommerce:

• Manage daily orders in detailed manner without any errors.
• Provide Customer Service via Email by answering all customer emails in timely manner.
• Ensure parcel is packed nicely and arrange for delivery vendor for pick up
• Liaise with Lab and shops for stock and lenses arrangement
• Ensure sales are tally with the daily sales
• Liaise with customers via email or message for updated prescription
• Annual Leave
• Annual Bonus
• Medical and Hospitalisation Leave
• Training Provided