Customer Service Executive

Solve problems, grow your skills & unlock your earning potential ?

Your Role:

• Engage with customers via calls, WhatsApp & internal systems to understand their needs
• Provide tailored solutions by guiding customers with suitable options and recommendations
• Build strong relationships with customers to ensure satisfaction and long-term engagement
• Manage and follow up on cases to ensure timely resolution and positive customer experience
• Maintain accurate records and track progress of each case in the system
• Achieve performance targets while continuously improving your communication and problem-solving skills
• Participate in training & development programs to enhance your knowledge, skills, and career growth
• Immediate or within 2 weeks
• Minimum: Diploma or equivalent
• Degree is a plus
• 1–2 years in customer service, call center, or client-facing roles preferred
• Fluent in Malay and English (spoken & written)
• Strong communication & confident speaking
• Friendly, people-oriented & able to build rapport
• Problem-solving mindset & solution-oriented
• Time management & follow-up skills
• Quick learner & adaptable to changing situations
• Basic computer knowledge (system, MS Excel etc)
• Comfortable handling numbers & basic calculations
• Experience in sales or upselling
• Positive, proactive team player
• Goal-driven & motivated to achieve results
• Able to work independently and handle customer issues effectivel