Key Account Manager

The Account Manager in KOLHUB is responsible for managing client relationships, ensuring successful influencer marketing campaigns, and driving business growth. Their main job responsibilities include:

1. Client Relationship Management

• Serve as the primary point of contact for clients.
• Understand client needs, campaign objectives, and brand expectations.
• Build and maintain strong relationships to ensure client satisfaction and retention.

1. Campaign Planning & Execution

• Develop campaign strategies aligned with client goals.
• Collaborate with the influencer team to select suitable KOLs.
• Oversee campaign execution, ensuring timely delivery and performance.

1. Performance Monitoring & Reporting

• Track and analyze campaign performance using data-driven insights.
• Provide regular reports and actionable recommendations to clients.
• Optimize campaigns to improve engagement, ROI, and effectiveness.

1. Cross-functional Coordination

• Work closely with internal teams (sales, content, and influencer management).
• Ensure smooth execution of deliverables across departments.
• Communicate client feedback to improve service offerings.

1. Business Growth & Upselling

• Identify opportunities to upsell additional services.
• Assist in client renewals and contract negotiations.
• Contribute to business growth by maintaining high client satisfaction.
• Diploma / Degree in Marketing, Business, or related field
• 2–4 years experience in account management, digital marketing, or similar
• Good communication and client management skills
• Familiar with social media platforms (TikTok, Instagram, XiaoHongShu)
• Able to manage multiple campaigns and meet deadlines
• Data-driven mindset with basic understanding of campaign performance
• Responsible, proactive, and a good team player

• Experience working with influencers / KOLs
• Familiar with TikTok Shop or social commerce