Key Account Manager

The Key Account Manager (KAM) is responsible for building and maintaining long-term relationships with key clients, ensuring their business needs are met through exceptional service, creative solutions, and strategic account growth. This role acts as the primary point of contact for clients, aligning their brand goals with SMX’s services while coordinating internally with project management and creative teams to deliver impactful campaigns.

• Serve as the trusted advisor and main point of contact for key accounts.
• Develop a deep understanding of client brand direction, target audiences, and marketing goals.
• Build strong, lasting partnerships with clients to foster loyalty and repeat business.
• Monitor competitor activities and industry trends to proactively advise clients.

• Manage client inquiries and requests across multiple channels (email, calls, meetings).
• Identify client needs and translate them into actionable briefs for internal teams.
• Proactively identify opportunities for upselling and cross-selling additional services.
• Track account performance, client satisfaction, and renewal opportunities.

• Work closely with project management and creative teams to ensure briefs are accurate, complete, and aligned with client expectations.
• Collaborate on proposals, pitches, and presentations to deliver innovative solutions.
• Ensure timelines, budgets, and deliverables are consistently met.
• Review creative outputs (logos, colors, design elements) to ensure adherence to client brand guidelines.

• Address client concerns and escalate issues to management when necessary for prompt resolution.
• Provide regular updates to clients on project status, ensuring transparency and trust.
• Collect client feedback and collaborate internally to drive service improvements.