Customer Service Representative
Agensi Pekerjaan Pasona Sdn Bhd Kuala Lumpur Full-time
Orders fulfilment experience' able to answer general customer enquiry, and process sales orders
o Comfortable working in a high-volume and fast-paced environment.
o Ability to multitask, prioritize eAectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).
o Service-oriented with good telephone etiquette and customer service skills.
- Diploma or higher level of education
- 4-6 years of relevant working experience, with the ability to handle multiple tasks and provide eAective solutions to customer and operational issues.
- Skills:
o Strong interpersonal, communication, organizational, and problem-solving abilities.
o Proficient in MS Office and Outlook.o Comfortable working in a high-volume and fast-paced environment.
o Ability to multitask, prioritize eAectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).
o Service-oriented with good telephone etiquette and customer service skills.
- Languages: Good command of Bahasa Malaysia and English; proficiency in other languages is a plus.
- Work Attitude: Must be a team player, capable of working independently with minimal supervision, and have a positive and professional work attitude.
- Flexibility: Willingness to work on Saturdays, public holidays, and perform additional duties as required.
- 3 Must Haves:
- Capable of multitasking
- Effective communicator with strong conversational skills
- Having some experience in shipment/warehouse (This will be a Plus point)
- Having experience in issuing quotation and process sales order
- Handle and assist customers with sales inquiries and provide appropriate solutions or
- Prepare quotations, process purchase orders, and manage customer claims related to
- Resolve product or service issues by clarifying customer complaints, determining the
- Rectify part number errors, request lead time changes from suppliers, and liaise with
- Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to
- Communicate delays and delivery changes internally and externally. Expedite deliveries
- Troubleshoot and resolve operational issues while implementing preventive measures
- Participate in Customer Service projects and provide training and guidance to team
- Cover operational duties during short hands due to unforeseen circumstances.
- Ensure the accuracy of data for KPI reporting and review workflows for improvements.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
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