Customer Service Representative (Mandarin Speaker only)
Customer Service Specialist (Mandarin Speaker only)
Duties & Responsibilities:
❖ Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to
address inquiries, provide information and offer assistance in a friendly and professional manner.
❖ Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding,analyzing situations and providing suitable solutions.
❖ Product knowledge: Developing a deep understanding of the company’s products or services to
effectively assist customers with their queries and needs.
❖ Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions
to customer challenges.
❖ Communication: Communicating effectively and empathetically with customers to ensure clear
understanding and build rapport.
❖ Time management: Efficiently managing multiple customer inquiries and tasks to meet service level
agreements and standard operating procedures.
❖ Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer
satisfaction.
❖ Continuous learning: Staying updated on product knowledge and customer service best practices.❖ Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer
backgrounds and needs.
❖ Team collaboration: Collaborating with colleagues, supervisors and other departments to address
customer concerns and improve service quality.
Job Requirements:
- Ability to communicate (verbal & written) in BOTH English and Mandarin.
- Applicants must be willing to perform 24 hours shift work, able to work on public holidays and
- Fresh graduates are encourage to apply. On the job training will be provided.
- Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.
- Good in stress tolerance and able to learn independently.
- Preferably candidate can multi-tasking and eager to learn.