Customer Service Representative
Qemrich Sdn Bhd Balakong Full-time
Fresh graduate is encouraged to apply or minimum 1 year experience in sales/client relationship management in any field (prefer cosmetics and skincare industry) .
- Strong understanding/ interest in the cosmetics and skincare market trends
- Excellent communication and presentation skills in English, Mandarin, and Bahasa Malaysia
- Proficiency in building and maintaining strong client relationships, acting as a trusted advisor and providing exceptional customer service.
- Act as the primary support contact for clients throughout their OEM/ODM journey, ensuring smooth communication and timely assistance.
- Respond promptly to client inquiries, concerns, and feedback, providing accurate information and solutions related to products, timelines, and processes.
- Assist clients in understanding product options, formulation details, packaging choices, and compliance requirements in a clear and service-oriented manner.
- Coordinate with internal teams (R&D, production, design) to follow up on client requests, order status, and issue resolution.
- Track project updates and proactively keep clients informed of progress, delays, or changes.
- Handle and resolve complaints or issues efficiently, ensuring customer satisfaction and retention.
- Maintain detailed records of client interactions, requirements, and feedback to improve service quality and continuity.
- Provide post-project support, including follow-ups, troubleshooting, and assistance with repeat orders or improvements.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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