Customer Service Support (Mandarin) Voice and Non-Voice Team

apartmentAgensi Pekerjaan Mango Global Technologies Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 

Position: Customer Service(Mandarin)

  • Employment Type: Permanent

Vacancies:

Customer Service Support (Telco) - 25 August, KL Sentral
  • Shifts: in between 8 am to 11 pm (8 hours per day and 5 days a week)
  • Salary: 4,000 - 4,500 + 300 KPI Allowance
Chat Support - Non Voice (Social Media), - 18 August, KL Sentral
  • Shifts: Rotational 24*7 (8 hours per day and 5 days a week)
  • Salary: 4,000 + 300 KPI Allowance + 300 for night shift (if working in night shifts)

Qualification:

  • Minimum SPM with Certificate
  • Fresh graduates are welcomed to apply
  • Fluent in Mandarin and English (spoken and written)
  • Respond to customer inquiries and resolve platform operation issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools
  • 5 days working in a week
  • Fresher Graduates can apply.
  • Training for 1 month will be provided.
  • Salary will start from the day 1 of the joining, even during training period.
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area.
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