[ref. q08613221] Junior Customer Service Specialist (Thai Speaker)
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your responsibilities include, but are not limited to:
- Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
- Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases
- Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
- Advise customers on product information like size, color, stock availability and care, as well as available promotions.
- Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.
- Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.
- Maintaining sensitive information in compliance with local and regional law (e.g., General Data Protection Regulation (GDPR))
- Contributing to the internal knowledge data base
About you
We are looking for a unique and amazing talent, who brings along the following:
- Minimum 1 year of work experience in a customer-facing role, ideally in a multinational contact center doing inbound and outbound customer service.
- Experience in handling multiple communication channels at the same time (e-mail/chat OR phones/e-mail)
- Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of excel or similar systems. Experience with SAP is welcome but not mandatory.
- Knowledge of eCommerce business preferred.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer
- Fluent in English and Thai (native or near native proficiency)
What we offer
You can expect a range of benefits, including:
- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.