Customer Service QA Team Lead Mandarin (Hospitality)
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Diploma/Degree in Hospitality, Business, or a related field (preferred).
- Minimum 2 years of experience in Quality Assurance, ideally in BPO, hospitality, accommodation, or luxury services.
- Proven experience as a QA Team Lead.
- Background in customer service is highly preferred.
- Strong understanding of accommodation operations (reservations, cancellations, refunds, booking platforms).
- Excellent analytical, listening, and communication skills.
- Proficient in Mandarin and English (spoken and written).
- Flexible and willing to work in a 24/7 environment.
- Lead and guide QA team to deliver accurate audits and feedback.
- Monitor and evaluate customer interactions for service quality and compliance.
- Coach and support agents to consistently meet luxury service standards.
- Work with operations and training teams to improve processes and performance.
- Provide reports and insights to management and client stakeholders.
- Training Provided
- Allowance Provided
- EPF and SOCSO
- Annual Leave/Medical Leave
- 5 Working Days
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Candidates must possess at least SPM
• Experience/knowledge in customer service
• Fluent in Mandarin and English
• Fresh graduates are encouraged to apply.
• Experience in Customer service is a plus.
• Eager to learn and with a desire to get...
Agensi Pekerjaan JobScoper Sdn BhdKuala Lumpur
Proven experience (2–3 years) in customer service or contact center team leadership.
• Strong proficiency in English (spoken and written).
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational skills...
SG Global Support Services Sdn. Bhd.Kuala Lumpur
JOB PURPOSE
• To manage inbound calls and outbound calls by providing optimum service to customers.
• To resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• To maintain and ensure customers’ records...