Customer Service Team Lead
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Proven experience (2–3 years) in customer service or contact center team leadership.
- Strong proficiency in English (spoken and written).
- Excellent leadership, communication, and problem-solving skills.
- Strong organizational skills with attention to detail.
- Experience with CRM systems or contact center tools is an advantage.
- Able to work rotational shift.
- Lead, coach, and motivate a team of customer service representatives.
- Monitor team performance and ensure service level agreements (SLAs) are met.
- Handle escalated customer cases and provide effective solutions.
- Conduct regular performance reviews, feedback sessions, and training.
- Prepare reports on team performance, customer feedback, and operational efficiency.
- Collaborate with management to improve customer service processes and workflows.
- Foster a positive, high-performance team culture.
- Training provided
- Allowance provided
- Annual leave and sick leave
- EPS & SOCSO
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Candidates must possess at least SPM
• Experience/knowledge in customer service
• Fluent in Mandarin and English
• Fresh graduates are encouraged to apply.
• Experience in Customer service is a plus.
• Eager to learn and with a desire to get...
Agensi Pekerjaan J-Recruit Sdn BhdKuala Lumpur
Previous experience in a customer service role, preferably in the gaming industry.
• Excellent writing and verbal communication skills in English.
• Strong problem-solving skills and the ability to think critically in a fast-paced environment...
SG Global Support Services Sdn. Bhd.Kuala Lumpur
JOB PURPOSE
• To manage inbound calls and outbound calls by providing optimum service to customers.
• To resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• To maintain and ensure customers’ records...