Customer service executive (fresh graduate)
Kuala Lumpur
about the job
about the company
Our client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise
about the job
Job Description:
- Provide timely and professional responses to inbound customer calls and emails.
- Deliver first-contact resolution whenever possible; escalate complex issues to relevant departments appropriately and on timely basis.
- Follow up cases closely and ensuring meets SLA.
- Document all customer interactions accurately in the CRM system according to SOPs.
- Ensure strict adherence to company policies, customer service charter and industry regulatory standards.
- Provide positive feedback on improvements, and foster teamwork within the Call Centre environment.
Talent requirements:
- Min SPM qualified, Diploma or Degree and any fields.
- Fluent in English and Bahasa Malaysia for both written and spoken to support local market.
- Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills.
- Customer-centric attitude: polite, patient, problem-solver.
- Ability to handle complaints smoothly and maintain professionalism in stressful calls.
- Team player with good interpersonal skills. ...
Additional remarks:
- Normal working hours (Monday - Friday) only
- experience
- skills
- qualifications
Fluent in English and Bahasa Malaysia for both written and spoken to support local market.
Experience in Customer Service or Call Centre for 1-2 y- education
Bachelor Degree
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