Sales Agent
Lifestyle Planning Management (Nirvana Asia) Kuala Lumpur Full-time
Candidate must prossess at least a Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, Advanced Degree.
- Fluent in English & Mandarin.
- Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
- Excellent verbal communication skills.
- Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
- Good problem solving skills, able to navigate unexpected situations or conditions.
- Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.
- Demonstrated leadership skills in driving teamwork excellence, conflict resolution.
- Business-minded where applicable with entrepreneurship skill to ensure business success.
- Have strong knowledge of applicable system automation, business solution softwares.
- Oversee and coordinate funeral service operations, including pre-planning, at-need services, and post-funeral arrangements.
- Ensure smooth execution of all funeral ceremonies, cremation services, columbarium management, and memorial events.
- Monitor and implement standard operating procedures (SOPs) to maintain service excellence.
- Collaborate with other departments (sales, marketing, customer service) to ensure seamless service delivery.
- Lead, mentor, and manage service staff, including funeral directors, embalmers, coordinators, and support personnel.
- Conduct training programs to enhance service quality, etiquette, and professionalism.
- Motivate and maintain a high-performing team, ensuring staff adhere to company policies and values.
- Ensure families receive compassionate, professional, and personalized service throughout their bereavement journey.
- Address client concerns, feedback, and special requests with sensitivity and efficiency.
- Implement strategies to enhance customer satisfaction and maintain Nirvana’s reputation for excellence.
- Ensure all services comply with legal, religious, and cultural requirements.
- Monitor and uphold the company’s service standards, ethics, and best practices.
- Oversee documentation, permits, and regulatory requirements for funeral services.
- Work closely with management to develop new service offerings and improve existing ones.
- Identify opportunities for business growth and customer retention.
- Support marketing efforts, corporate partnerships, and community engagement initiatives.
- Enjoy one of the highest commission structures in the industry.
- Attractive performance-based incentives and bonuses.
- Unlimited earning potential based on your sales performance.
- Exclusive, all-expense-paid trips for top performers.
- Travel to luxurious destinations as a reward for your achievements.
- Recognition for outstanding sales and service excellence.
- Clear career progression with leadership opportunities.
- Comprehensive training and mentorship programs.
- Continuous learning in sales, marketing, and service excellence.
- Join Asia’s leading bereavement care provider.
- Work in a well-established and reputable organization.
- Be part of a meaningful industry that provides lasting impact.
- Strong team culture with guidance from experienced mentors.
- Access to marketing resources, sales tools, and digital platforms.
- Flexible working arrangements for a balanced lifestyle.
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