Executive Customer Service Operations
Kulim Topwheels (Alor Setar) Sdn Bhd Kulim Full-time
Minimum Bachelor's Degree in related field.
- At least 1 year of working experience in the automotive industry.
- Fluent in English, Bahasa Malaysia and Mandarin with excellent verbal and written communication skills.
- Has strong leadership skills to lead and motivate teams to achieve targets.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
- To plan and manage the front office reception to achieve targeted customer satisfaction index.
- Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
- Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
- Ensure prompt submission of well documented special service campaigns, technical report and fix IT right programmes.
- Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
- EPF / SOCSO
- Annual Leave
- Incentive
- EIS
- Medical and Hospitalisation Leave
OSIM (M) Sdn BhdBukit Mertajam, 9 km from Kulim
Customer service experience is preferred.
• Maximize all opportunities to close sales and achieve individual sales targets.
• Handle customer enquiries and requests from various platforms promptly and professionally.
• Update and maintain customer...
Kulim Topwheels (Alor Setar) Sdn BhdKulim
skills to lead and motivate teams to achieve targets.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Responsible to manage the retail sales by organizing and leading the service advisors...
TigerBukit Mertajam, 9 km from Kulim
This is an office-based customer service role and not a retail in-store position
...这是一个基于办公室的客户服务职位，而不是零售店内岗位
Only Chinese
只请华人 谢谢
Requirements:
• Basic proficiency in Mandarin and English (both written and spoken).
• Good communication...