Mandarin Customer Service

Must be a Malaysian citizen

• Possess a valid SPM / UEC / IGCSE certificate
• Proficient in Mandarin and English (spoken and written)
• Diploma or Degree holders are encouraged to apply
• Strong verbal and written communication skills
• Active listening and questioning skills with the ability to identify and fulfill customer needs
• Excellent time management and prioritization skills, capable of handling multiple tasks efficiently
• Willing to work on rotational shifts, including night shifts (company provides proper scheduling, night shift allowance, and additional rest arrangements)
• Minimum of 6 months’ experience in customer service / call center (BPO) is an added advantage

• 9 working hours per day (including 1-hour break)
• 2 days off per week (must be able to work on rotational shifts, including night shifts)
• Work locations: Cheras, Kuala Lumpur, Cyberjaya, Subang Jaya, Petaling Jaya、Ampang (all accessible by public transport)

• Basic salary + KPI incentives + other allowances
• Final package will depend on interview performance (based on language ability, work experience, and education level)

• Handle inbound and outbound inquiries via phone, email, and live chat
• Conduct outbound calls to resolve more complex or dynamic customer issues
• Deliver high-quality service to reduce repeat contacts and escalations
• Communicate and collaborate effectively with internal teams to ensure timely resolution of issues
• Utilize available tools and resources to effectively resolve customer issues
• Provide feedback on processes, systems, and services to improve workflow and customer experience
• Accurately document customer interactions and escalate unresolved cases when necessary
• Strictly adhere to privacy, security, and compliance requirements
• Complete work equipment provided: laptop, keyboard, mouse, dual monitors, HD webcam, and headset
• Statutory contributions: EPF, SOCSO, and EIS for your social security
• Leave entitlement: 19 days of annual leave + 14 days of paid sick leave
• Medical coverage: medical insurance, medical leave, and claimable medical expenses
• Allowances: KPI allowance, night shift allowance, and overtime pay (separately calculated for additional working hours)
• Training & development: paid onboarding training (no prior experience required) + continuous professional development opportunities
• Performance incentives: KPI bonus
• Work culture: supportive, inclusive, and friendly workplace that values work-life balance
• Convenient office locations: easily accessible by public transport