Customer Service Executive
MR International Group Sdn Bhd Petaling Jaya Full-time
Job summary
We are seeking a dedicated and detail-oriented Customer Service Executive to support our training programs and ensure a seamless learning experience for our clients. This role involves managing course-related systems, assisting with both online and offline class operations, and providing responsive customer support across multiple channels.
Job Description & Responsibilities（职位描述及职责）- Manage online course system, including replays, learning resources, and student support
- Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation
- Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms
- Consolidate and analyze course-related data, prepare reports for management decisions
- Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates
- Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links
- Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses
- 管理线上课程系统，包括课程重播、学习资源维护与学员支持
- 负责课程行政管理：出席名单、行业资料、签到表、反馈收集与档案整理
- 设置与维护自动化流程：标签管理、Landing Page、Payment Page、报名表单与自动化工作流
- 整合与分析课程相关数据，输出报表支持团队决策
- 支持线上课程：发布通知、协助学员进入 Zoom、统计出席率与成交率
- 课程支持：准备资料清单、管理出席名单、收集 NDA 与反馈、创建并发送 DISC 测评链接
- 跟进线下课程 RSVP：通过电话/WhatsApp 主动联系顾客，确认出席并追踪记录
- 1–3 years of working experience in customer service related field
- Experience in customer service or training/education industry preferred
- Familiar with online learning platforms and automation tools
- Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed
- Detail-oriented, capable of handling large volumes of data and documents independently
- Strong organizational skills and execution ability
- Minimum SPM qualification (Diploma/Degree preferred)
- Proficient in Excel & Google Sheets
- Familiar with social media and online customer service tools
- Strong customer service mindset with resilience under pressure
- Public transport accessible
- Performance bonus
- Annual company trips
- Team Building
- EPF, SOCSO
- 有客户服务或教育培训行业相关经验者优先
- 熟悉线上学习平台与自动化工具
- 具备良好的英语、马来语及中文（读写）沟通能力，能在需要时处理文件及沟通事务
- 注重细节，能够独立处理大量数据与文档
- 具备良好的组织能力与执行力
- 学历要求：SPM 以上（Diploma/学位更佳）
- 熟练操作 Excel & Google Sheets
- 熟悉社交媒体与线上客服工具
- 具备良好的客户服务意识，抗压能力强
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