Ampang Jaya - Customer Service Representative (E-commerce)
OVER Ampang Jaya Full-time
Resolve customer issues across our platform.
- Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
- Follow provided SOPs for consistent and accurate responses.
- Handle operational tasks such as printing return order waybills and managing customer orders.
- Manage and assist at Pop-up booths as required.
- Assist with packing orders.
- At least 1 - 2 years' of relevant work experience
- Fast typer, at least 60 WPM
- Ability to quickly learn and adapt to company protocols and customer service best practices.
- Ability to multi-task, organize, and prioritize work
- Proficiency in both Malay and English, with strong communication skills.
- Professional demeanor, especially in handling challenging customer interactions.
- Ability to maintain composure and not take customer remarks personally.
OVERKajang, 18 km from Ampang Jaya
Ability to quickly learn and adapt to company protocols and customer service best practices.
• Ability to multi-task, organize, and prioritize work
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor...
Kuala Lumpur, 8 km from Ampang Jaya
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• Contribute to enhancing customer satisfaction through consistent and reliable service.
• Follow all relevant organizational policies and procedures.
• Demonstrate key values such as teamwork, integrity, and accountability.
• Stay updated...
Mindpec Solutions Sdn BhdKuala Lumpur, 8 km from Ampang Jaya
Job Title: Customer Service Representative – Traditional Mandarin Speaker (Local Malaysian)
Location: permanent WFH
Joining Date: 16 June 2025
Job Overview:
We are hiring a dedicated and professional Customer Service Representative who...