Customer Service Representative (E-commerce) - Kajang
OVER Kajang Full-time
Resolve customer issues across our platform.
- Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
- Follow provided SOPs for consistent and accurate responses.
- Handle operational tasks such as printing return order waybills and managing customer orders.
- Manage and assist at Pop-up booths as required.
- Assist with packing orders.
- At least 1 - 2 years' of relevant work experience
- Fast typer, at least 60 WPM
- Ability to quickly learn and adapt to company protocols and customer service best practices.
- Ability to multi-task, organize, and prioritize work
- Proficiency in both Malay and English, with strong communication skills.
- Professional demeanor, especially in handling challenging customer interactions.
- Ability to maintain composure and not take customer remarks personally.
OVERAmpang Jaya, 18 km from Kajang
Ability to quickly learn and adapt to company protocols and customer service best practices.
• Ability to multi-task, organize, and prioritize work
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor...
Caymex Industrial Solution Sdn BhdKajang
situations.
7. Attention to Detail: Meticulous attention to detail, especially when handling orders, customer data, and sales documentation.
We are seeking an organized, customer-oriented Sales Administrator cum Customer Service Representative to join our...
Kuala Lumpur, 20 km from Kajang
metrics.
• Contribute to enhancing customer satisfaction through consistent and reliable service.
• Follow all relevant organizational policies and procedures.
• Demonstrate key values such as teamwork, integrity, and accountability.
• Stay updated...