Customer Service Representative (Hospitality)

Based in Eaton Residences by Sutera@KLCC, KUALA LUMPUR.

• Diploma or Degree in Hospitality Management or a related field is preferred.
• Strong communication skills in English and Malay; Mandarin or other languages are an advantage.
• Customer service orientation — ability to handle guest requests and complaints professionally.

Brief job description:

• Provide information prior to guest arrival by following the guideline given and facilitate a seamless check-in process.
• Provide information about the apartment complex, amenities, services, policies, and procedures.
• Familiarize guests with the apartment’s features, appliances, and safety protocols.
• Assist with the check-out process, ensuring all charges are settled, and keys/cards are returned, and ensure a smooth departure experience.
• Maintain accurate records of guest information, preferences, and special request.
• Collaborate with other team members, including housekeeping, maintenance, and the management to ensure a seamless guest experience.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay