Customer Service Representative
Lifework HR Services Sdn Bhd Ampang Jaya
Desired Skills / Qualifications
- Good communication skills (English and local language)
- Live Chat skills.
- Minimum 2 years of related industry experience.
- Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
- Assist customers in resolving service issues, complaints and claims compensation promptly.
- Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
- Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
- Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
- Promptness in arranging for shipment pick up or handling of exceptions.
- Provide responsive reply to general customers' email enquiries or via other interaction channels
- Provide timely updates to customers on shipment tracking status.
- Timely management of complaints and claims compensation.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
- Medical Insurance
- Company Trip
- Performance Bonus
- Training Provided
- Dental and Optical Reimbursement
Ginmit Trading Sdn BhdAmpang Jaya
SPM certification or equivalent.
• Passion for sales and excellent communication skills.
• Relevant experience in sales or customer service is preferred.
• Ability to converse fluently in Mandarin.
• Assist walk-in customers with product...
HL IT Event SolutionKuala Lumpur, 8 km from Ampang Jaya
and ablt to work in a pressured anvironment
• Able communicate in Mandarin and English
• Willing to work in shift rotations (am/pm/midnight shift) to ensue we have 24/7 service levels
• Able to work on public holidays and weekends.
• Professionally...
KAALI HR Sdn. Bhd.Kuala Lumpur, 8 km from Ampang Jaya
communication skills
• 良好的沟通能力
• Basic computer knowledge
• 基本电脑操作能力
Customer Service Executive (Mandarin / Cantonese) | KL Sentral 吉隆坡中央车站
Leading US BPO Company | 美国领先BPO公司（马来西亚）
Simple 1-step online interview (only 20 minutes)
简单一轮线上面试（仅20分钟）
Location | 工...