Customer Service Telco IT (Mandarin + Eng Asap)
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Diploma holder at least 1 year experience in customer service
- Bachelor’s degree holder with or without experience
- Fluent in written and spoken English and Mandarin
- Fresh graduate are welcome to apply
- Have experience with Microsoft Office and a good working knowledge of internet.
- The ability to learn and adapt to new software.
- Have experience of working in a team environment
- Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools andresources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy whilemaximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed uponprocedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts asrequired
- Participate in activities designed to improve customer satisfaction and businessperformance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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