Live Sales Agent (Customer Service Representative) - English & Cantonese Speaker - ref. h4844823
TaskUs Malaysia Sdn Bhd Petaling Jaya Full-time
Basic Skill Requirements
- Understanding of technology industry
- Call center experience
- Utilize Customer Relationship Management ( CRM) tool
- Fluent in English, Cantonese and Traditional Mandarin typing (you will be required to serve UK, Australia, Canada and Hong Kong customers)
- Experience as a sales representative in a call center environment
- Direct SaaS/Cloud/Platform selling experience
- Direct Cloud PBX Product selling experience
- Salesforce CRM experience preferred
- Knowledge of solution-selling techniques
- This is an inbound call and live chat - Sales & CS support position. You will be required to serve UK, Australia, Canada and Hong Kong customers.
- Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for client.
- Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate channels
- Lunch Provided
- Medical Insurance and Dental
- Paid Training Provided
- Overtime pay
Tenlead Biotech International Holding Sdn. Bhd.Kuala Lumpur, 11 km from Petaling Jaya
Minimum SPM/Diploma in any field (fresh graduates are welcome).
• Fluent in Mandarin (spoken & written) and English – Mandarin is a must.
• Prior customer service experience is an advantage.
• Proficient in Microsoft Office and basic computer...
Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur, 11 km from Petaling Jaya
Job Title: Customer Service Representative
• Candidate must possess at least a SPM Certificate or Diploma Holder.
• Immediate Joiners are preferred.
• Fresh graduates are welcome to apply
• Required language(s): Mandarin/ Cantonese and English...
Global BlueKuala Lumpur, 11 km from Petaling Jaya
The Role
• Daily processing of emails, chats and calls within defined SLAs
• Provide customer support to both English and Chinese speaking markets
• Complaints Resolution
• Maintain quality and standards within customer service team...