Customer Service Mandarin Day Shift

Role: Customer Service (Mandarin or Cantonese)

Prefer Immediate Starter

• SPM and above
• Fresh graduates are encouraged to apply.
• Able work in rotational shifts (including weekends and public holidays)
• Able to read, write, and speak fluently and spontaneously in MANDARIN and English.
• Able to work in KL Sentral/ Sunway Visio/ Cyberjaya office.
• Skills required: Customer Service, Mandarin Language Proficiency, Communication Skills, Problem Solving, Active Listening and Empathy
• Understand customer enquiries and respond via applicable channels: email, chat, and call.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
• Higher Salary even for Freshers.
• Medical Insurance, EPF/Sosco will be provided.
• 19 days AL and 14 days
• Attractive performance-driven rewards by meeting KPIs.
• Training Provided - Fresher are encouraged