HR Services Specialist (NAM Region)
Agensi Pekerjaan Ideal Reliance Sdn Bhd Kuala Lumpur
Have Diploma or Bachelor's degree in Human Resources or Social sciences background.
- Have 1-2 years of experience in a corporate HR support or client services role (preferred).
- Be a customer focused with the ability to provide remote HR support via Global HR Centre.
- Have ability to handle sensitive situations and maintain a high degree of confidentiality.
- Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
- Have working knowledge of service request management tools, MS Office, Workday, Service Now, SAP and other HR related
- Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries.
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.
- Providing customer service support.
- Escalating complex queries to appropriate owner (inside or outside of HR).
- Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.
- Contract Duration: 12 months
- Salary: MYR 3,500.00 per month
- Shift Allowance: MYR70.00 per day
- Work Schedule: Monday – Friday / 8PM – 5AM
- Location: Kuala Lumpur
- EPF
- SOCSO
- Medical and Hospitalisation Leave
- EIS
- Medical Insurance
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