Help Desk Representative

Our company offers a positive working environment with plenty of learning opportunities and is willing to train and nurture candidates who have the right attitude and willingness to learn.

• Minimum Certificate qualification or equivalent
• Fresh graduates are encouraged to apply
• Experience in customer service, sales, or a related field will be an added advantage
• Able to speak, read, and write Mandarin, English, and Malay
• Strong communication skills and confidence in dealing with customers
• Sales-oriented with a customer-first mindset
• Comfortable managing customer interactions across social media, website, marketplace platforms, and offline channels
• Strong problem-solving skills with patience and empathy when dealing with customers
• Positive attitude, proactive, willing to learn, and able to work independently as well as in a team
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint
• Willing to work on a rotation or shift basis depending on operational needs

• Handle customer inquiries, requests, feedback, and concerns in a professional and timely manner
• Respond to customer calls, messages, and live chats across social media and e-commerce platforms
• Manage and resolve customer issues efficiently to ensure high customer satisfaction and retention
• Build and maintain strong relationships with potential and existing customers, as well as retail partners
• Proactively engage customers, follow up on inquiries, and convert opportunities into sales
• Coordinate and monitor assigned projects to ensure activities and deadlines are achieved
• Oversee daily operations of online marketplaces and the company website
• Set up, monitor, and optimize automated bot responses to improve customer interaction
• Train and fine-tune the AI chatbot regularly to ensure consistent performance
• Prepare accurate daily, weekly, and monthly sales reports
• Perform ad-hoc tasks or other duties assigned by management when require
• Annual Leave
• Medical and Hospitalisation Leave
• EIS
• SOCSO
• EPF
• Performance Bonus