IT Operations Admin | Midvalley

Requirements:

• Basic knowledge of ITSM or asset management tools such as ServiceNow, Jira or other platforms.
• Familiarity with enterprise software administration platforms such as Microsoft 365, Adobe, and Zoom.
• Experience with Excel or other data reporting tools is an advantage.
• Understanding of general IT processes or asset management principles.
• ITIL Foundation certification or equivalent is a plus.

Annual Leave: 1 day for every completed month of service

Key Responsibilities

• Maintain and update software license records across systems
• Process license requests, allocations, and deactivations
• Work closely with procurement on license tracking and usage

• Assist with license access, activation, and related issues
• Coordinate with helpdesk and IT teams for user provisioning
• Update SOPs and internal documentation

• Ensure license usage follows company policies
• Support audits by preparing accurate data
• Monitor usage and highlight optimisation opportunities

• Support reporting and tracking of license usage
• Assist in improving workflows and documentation
• Allowance Provided
• Flexible Working Hours
• 5 Working Days
• Annual Leave
• SOCSO
• EPF
• Training Provided