Intake 20 April | Customer Service Support | Open for Fresh Graduates

We are looking for English and Bahasa Melayu speakingcandidates to join our team asCustomer Support Representatives.

Reasons to work with UBASE Asia:

• Competitive pay package and exclusive benefits.
• Breathe easy and feel inspired in our world-class, healthy workspace.
• Accelerate your expertise with guidance from senior mentors.
• Your health and future are covered: premium insurance and full security benefits.
• We provide dental and optical benefits because your well-being matters.
• A culture of celebration: regular team events and employee recognition.
• Grow with us: personalized learning plans to fast-track your career.
• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
• Build your career at the forefront: join Korea's #1 BPO leader.

Job Requirements:

• Fresh graduates are welcome to apply or candidates with at least 1 year of customer service experience.
• Strong listening and problem-solving abilities.
• Ability to remain calm and courteous under pressure.
• Basic computer knowledge – MS Office, CRM systems.
• Be comfortable using call center software.
• Must be punctual and maintain professional conduct.
• Ability to handle targets and work under supervision.
• Fluency in Bahasa Melayu and English to effectively communicate with customer.

Responsibilities:

• Handle inbound and outbound customer calls professionally, addressing inquiries, complaints, and service requests in a timely manner.
• Provide accurate information about products, services, and company policies while ensuring a positive customer experience.
• Resolve customer issues efficiently or escalate complex cases to the appropriate department when necessary.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow call scripts, quality standards, and performance targets while continuously seeking to improve customer satisfaction.
• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Medical Insurance
• Training Provided
• 5 Working Days
• Work from Home