Kuala Lumpur - Customer Service Representative Mandarin Speaking
Teleperformance Malaysia Sdn Bhd Kuala Lumpur Full-time
High School (SPM), Diploma and above are required.
- Excellent communication skills in Mandarin language required.
- Excellent commercial understanding.
- Problem solving.
- Sense of responsibility.
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry.
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
- Handle pre and post reservation inquiries by phone, e-mail and fax.
- Handle customer requests by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Annual leave
- Monthly performance KPI bonus
- Language allowance
Renesas ElectronicsKuala Lumpur
problem solving, communication and interpersonal skills.
• Excel proficiency
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