Customer Service Specialist-Mandarin Speaker

• Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Applicants must be willing to work in KL Sentral.
• Must be able to work 24/7 rotational shift hours, including night shift, weekends and public holidays.
• Excellent verbal and written communication skills in English, Mandarin speaker is an added advantage.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
• Excellent attention to detail.

As a Customer Service Representative, you will be working with our World-Class Airline Account to deliver #happier customer experience. Act as an ambassador of the World Best Airlines brand in our Customer Relationship Centre. He/she is the main and privileged point of contact with the customer mainly by telephone, email, live chat. The specialist is responsible in understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. You are also required to perform these job functions:

• Handle phone-in enquiries of current and prospective customers and members in respect of traveling programme/related products
• Provide accurate and efficient processing of reservations or support work relating to traveling programme/related products
• Maintain member accounts whenever there are changes in their profiles
• Send programme related collaterals and forms
• Advise on latest promotions and mechanics
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues
• Involve in ad-hoc projects
• Meet KPI requirement

Annual leave, medical leave, medical insurance, EPF SOCSO included in basic salary.